Publications

• "How service quality variability hurts revenue when customers learn: Implications for dynamic personalized pricing" ​(with Gregory DeCroix and Jordan Tong), Operations Research, ​2021, 69(3) pp. 683-708. [Download] 

 

• "Wage transparency and social comparison in salesforce compensation" (with Javad Nasiry), Management Science, 2020, 66(11) pp. 5290-5315​. [Download]
  
  
• "A behavioral study of abandonment decisions in multi-stage projects" (with Javad Nasiry and Yaozhong Wu), Management Science​, 2020, 66(5) pp. 1999-2016.​               [Download] [Download Appendix] 

             - First Place in the INFORMS Behavioral Operations Management Section Best Working Paper                     Award, 2016.
            - Honorable Mention in the CSAMSE Annual Conference/Columbia China Business Initiative Best                 Paper Award, 2016. 
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• "Quality in supply chain encroachment" (with Albert Ha and Javad Nasiry). Manufacturing & Service Operations Management, 2016, 18(2) pp. 280-298.     

​​       [Download] [Download E-Companion] [Blog Post on M&SOM Review]
             - Honorable Mention in the 2015 POMS-HK International Conference Student Paper Competition. 
 

• "Prospect theory explains newsvendor behavior: The role of reference points" (with Javad Nasiry). Management Science, 2015, 61(12) pp. 3009-3012. [Download]

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Selected Working Papers

• "Sustainability in the fast fashion industry" (with J​avad Nasiry), under Minor Revision at Manufacturing & Service Operations Management. [Download]​​

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• "Wage Transparency, Negotiation, and Reference-dependent Utility" (with Hengchen Dai and Dennis Zhang), under review. [Download]

Conference Presentations

• Modeling Customer Response to Service Quality Variability with Implications for Pricing, INFORMS, Seattle, Oct 2019
• Sustainability in the Fast Fashion Industry, INFORMS, Seattle, Oct 2019
• Wage Transparency in Sales Agents' Compensation Schemes, Seattle, Oct 2019
• Sustainability in the Fast Fashion Industry, CSAMSE International Conference, Chengdu, China, Jul 2019 
• Modeling Customer Response to Service Quality Variability with Implications for Pricing, M&SOM Conference, Singapore, Jul 2019 
• Modeling Customer Response to Service Quality Variability with Implications for Pricing, INFORMS RM&P Conference, Palo Alto, Jun 2019
• Quality and Product Variety in Fast Fashion, 2019 Early-career Sustainable OM Workshop, San Diego, Mar 2019 ​
• Wage Transparency in Sales Agents' Compensation Schemes, POMS, Houston, May 2018 
• A Behavioral Study on Abandonment Decisions in Multi-Stage Projects, POMS, Houston, May 2018 
• Wage Transparency in Sales Agents' Compensation Schemes, INFORMS, Houston, Oct 2017.
• A Behavioral Study on Abandonment Decisions in Multi-Stage Projects, INFORMS, Houston, Oct 2017.
• A Behavioral Study on Abandonment Decisions in Multi-Stage Projects, INFORMS, Nashville, Nov 2016. 
• A Behavioral Study on Abandonment Decisions in Multi-Stage Projects, CSAMSE International Conference, Hefei, China, Jul 2016. 
• A Behavioral Study on Abandonment Decisions in Multi-Stage Projects, M&SOM Conference, Auckland, New Zealand, Jun 2016. 
• Informational Effect of Project Reviews, INFORMS, Philadelphia, Nov 2015.
• Quality in Supply Chain Encroachment, INFORMS, Philadelphia, Nov 2015.
• Quality in Supply Chain Encroachment, POMS-HK International Conference, Guangzhou, Jan 2015.
• Quality in Supply Chain Encroachment, INFORMS, San Francisco, Nov 2014.
• Quality in Downstream Encroachment, POMS International Conference, Singapore, Aug 2014.